Here are some frequently asked questions.
How do I place an order?
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information to complete checkout.
You will receive an immediate order confirmation and your order will be processed immediately.
Will I receive an order confirmation via email?
An order confirmation will be sent to the email address provided by you for all your orders. We recommend that you download and save the email confirmation for future reference. Please be sure to enter your email address correctly to ensure that you receive all your order details without fail.
What modes of payment are accepted?
We accept credit card payments through Mastercard, VISA, American Express, Diner's Club and Discover.
How do I know when my order will ship?
Once you place an order, you will receive a confirmation email confirming the credit card authorization and shipping/billing information.
We will immediately process your order and you will receive an email confirming that your order has shipped once it leaves the warehouse.
If an item goes out of stock, you will be notified via email or phone. We take great measures to ensure all products listed on our website are in stock, but sometimes items can quickly sell out due to high demand.
How long will it take for my order to ship?
Shipping times vary based on the brand of your items and the inventory availability. Items that are in-stock with the vendor will take 2-3 weeks to reach you. A few items may be available on backorder, and may take longer. Our team will reach out to you in case of any delays.
You can get assistance regarding the status of your order by emailing us at info@seasonalloft.com
Are there any shipping charges?
We offer free shipping on orders all anywhere in the continental US.
How do I track my order status?
We will send you tracking information within 24 hours of your order leaving the warehouse to the email address provided during checkout. If you do not receive tracking information from us within 4 business days of your order, feel free to follow up with us at info@seasonalloft.com.
Where do you ship?
We offer free shipping anywhere in the continental US. For HI, AK, and PR, extra charges may apply.
Can I change my shipping address and contact info?
Sorry, the shipping address cannot be changed once the order has been placed, due to regulatory issues.
You can change your contact information by reaching out to us at info@seasonalloft.com.
